Question 1

Do the properties include parking?

Accepted Answer

Most of our Guadalajara and Zapopan apartments include at least one dedicated parking spot. You'll see parking listed in the property details before you book. A few loft-style units in walkable neighborhoods don't include it, so check the listing if that matters to your trip.

Question 2

Can I use the pool and gym?

Accepted Answer

Yes. The majority of our properties are in buildings with a shared pool (alberca) and gym. Access is included with your stay at no extra charge. The listing will confirm which amenities are available at each specific unit.

Question 3

Is there a co-working space?

Accepted Answer

Many of our buildings have a dedicated co-working area, and it's one of the reasons guests working remotely or on visa trips keep coming back. Look for "Cowork" in the listing title or amenities to confirm it's available at the unit you're considering.

Question 4

Where exactly are the properties located?

Accepted Answer

Most of our units are in Guadalajara and Zapopan, in neighborhoods like Colonia Americana and near landmarks like the US Consulate, Galerías mall, and Gran Plaza. We also have a small selection of nature retreats in Mazamitla for a different kind of stay.

Question 5

How many guests can each property accommodate?

Accepted Answer

Our portfolio ranges from cozy rooms for 2 to larger apartments sleeping up to 7 or 8 guests. Each listing shows the maximum occupancy clearly. If you're traveling as a group, filter by guest count to find the right fit.

Question 6

What is the check-in process?

Accepted Answer

Check-in is self-guided. You'll receive access instructions before your arrival date so you can head straight to the property without waiting on anyone. If anything comes up, our team is reachable throughout your stay.

Question 7

Why should I book directly instead of through Airbnb or VRBO?

Accepted Answer

Booking direct through Keyhome means you skip the OTA service fees, which can add 10–15% to your total. You also get direct access to our team if anything comes up before or during your stay.

Frequently Asked Questions

Before You Book